General Dynamics Itronix Insurance Market Page

The Insurance Challenge—Reliable & Dependable Go-Anywhere Connectivity

Your clients look to you for assistance and support during the worst of times. Even in the best of times insurance companies must continue to innovate to remain competitive. But to do your job you need reliable, dependable, connectivity—regardless of the location or operating conditions. Therefore, whether you are an field claims adjuster, insurance agent, or a loss control specialist you depend on timely and dependable computing connectivity.

Onsite Connectivity: Onsite connectivity with home office services and information applications is no longer a luxury, it's a necessity. In today’s market, you must sustain high levels of service and on-site support for thousands of service locations to meet the expectations of millions of household and corporate customers. This is especially true when responding to the worst emergency situations. In most cases mobile wireless connectivity is the only option for dependable, reliable field-to-home office communications.
Cost Efficient Operations: To create and sustain the processes required to deliver state of the art insurance service, insurance companies must manage a widely distributed work force that often numbers in the thousands while optimizing field service schedule assignments, maintaining contact with field representatives, and ensuring customer satisfaction through timely claim assignment, resolution, and closure.

These challenges require rugged and reliable tools that enable your field representatives to do their jobs quickly and reliably. When it comes to field representative support solutions, General Dynamics Itronix can help. We specialize in the design, manufacture and delivery of reliable, innovative solutions for today’s insurance agents. Let us show you how we can improve your return on investment by automating or updating your field adjusters and appraisers workflow.

In the insurance claims adjusting and estimating environments, GD-Itronix hardware system solutions unravel complexity, services that connect field service teams, and integrated networks that empower managers and co-ordinators to meet your company's quality-of-service objectives while enhancing bottom line revenue. We welcome your interest in our insurance hardware services and solutions and wish to assist you in achieving dependable, reliable, and go-anywhere connectivity. Our GoBook-Series notebooks and tablet rugged wireless computers are designed for the specific needs of the insurance industry, including remote claims processing, on-site quotes and settlements, and interoffice communications.

These rugged wireless computer systems are designed to perform indoors and out in any weather condition, and they're manufactured with ergonomic features (such as touch screens) that make mobile computing convenient for both you and your customers.

GD-Itronix partners with insurance estimating providers such as ADP,CCC and Mitchell to ensure that the hardware/software solution is a perfect match of rugged performance. Auto and property adjusters love GD-Itronix products for the reliable performance, rugged attributes and ongoing support they receive. To complement the hardware, GD-Itronix iCare™ Services are available to make mobile computing deployments with field insurance a low-risk, high ROI investment.

Insurance Overview

GD-Itronix offers a number of products and solutions that will enable you to connect with a distributed field service team, as well as realize increased revenues, increase service response rates, and decreased claims fraud.

Wireless options to Enhance Customer Service
In today's customer-driven environment, time is money and real-time field access to back office systems is critical for optimal productivity and job performance. With GD-Itronix world class wireless integration, no longer is a service representative constrained by having to find a telephone connection to reach their home office. Wireless offers mobility and connectivity and enables you to meet customer expectations. The freedom to provide on site policy service or from a vehicle based hub reduces drive time and lags in the timely update of claim or policy information. In addition, real-time updates allow you to monitor representative locations to ensure that they safely arrive at the customer's location. Exceptional customer service bolsters customer loyalty and impresses governmental and regulatory agencies.

Increase Productivity through Wireless Connectivity
Couple wireless connectivity on a fully bundled platform with total field service technical support and you have an ideal combination for increasing productivity. Eliminate drive backs and return trips to the home or agency office, and enable active pushing of on-location assignments to your dispersed service teams. In addition, when the representative experiences device problems or has technical operation questions, GD-Itronix' award winning iCare Services are there to resolve the situation quickly. Productivity increases as non-productive activities and downtime are eliminated.

Implement Field Team Management
When it comes to mobile field team management, information is power! Optimizing the deployment and work schedules of your field representatives is a key aspect of field team management. There are others like redirecting representatives in real time in response to unforeseen circumstances, shortening claim cycle times, capturing accurate claim submission metrics, accurately measuring employee performance, etc.

Improve Operational Accountability with GPS
With GPS-based location information and extended enterprise application connectivity you have the elements necessary for near-real time operational accountability. These elements provide the "feedback loop" that empower you to monitor what is happening where and when it is taking place in a near-real time manner. Potentially dangerous situations now become apparent and potentially resolvable. This results in improved accountability by all involved parties.

Improved Asset Management
There are multiple levels to asset management. The most obvious is monitoring the status of deployed assets. Often overlooked, but just as important, is the management of how those assets are used. Via the use of mobile connectivity policy management tools, you can determine and enforce asset usage practices. These practices can ensure your work force is using the most economical connectivity channels, that they are using their connectivity for job-related purposes only, and that their connectivity is always available and uninterrupted when needed.

Ensure Compliance
Compliance is a multi-layered challenge. Not only is there compliance with internal company standards but compliance with local, state, federal, and even contractual directives to be concerned with. For example, work force safety standard compliance is just one of the myriad of compliance issues. With rugged, mobile field team connectivity you can monitor, receive and verify in a timely manner that compliance items are being addressed.

Increased Field Productivity Means Increased Revenues
With the increase in field productivity, operations efficiency and effectiveness, customer service and quality, you can realize greater revenue retention and growth. Fully functional field support automation systems enable specific customer appointment commitments and, most of all, delighted customers. With delighted customers and the time savings already captured, you can turn your strategic asset (the field force) into a potent sales channel, or at the very least, a source of leads.

Employee Development and Safety
Rugged mobile computing platforms enable on-location training, tracking, and certification, permit OSHA compliance monitoring (if coupled with GPS), provide online access to intranets and electronic distribution, enable near-real time performance metric data reporting, and facilitate remote access to internal business and operations systems.

Why GD-Itronix?

THE GD-Itronix DIFFERENCE

Wireless Integration and Creative Solutions From an insurance industry perspective, one of GD-Itronix’ key advantages is its wireless integration expertise, which includes a comprehensive offering of wireless mobility solutions that provide mobile workers with ubiquitous and roaming wireless coverage, as well as a comprehensive set of hardware platforms designed to allow seamless upgrades as new wireless standards emerge. GD-Itronix has shared its wireless workforce support system integration expertise with numerous companies whose requirements push the limits of traditional wireless mobile computing.

Award-winning iCare® Integration and Support Services
To ensure end-user satisfaction and provide communications companies with a single-source for project consultation, service and support, GD-Itronix can provide comprehensive pre-deployment consultation services and end-to-end life cycle support programs, which include:

Project management
Mobile system design
Application development
Wireless consulting
Implementation

Training
Gold disk image management
Asset and network management
4-tiers of help desk support