General Dynamics Itronix icareServices Overview Page

General Dynamics Itronix Service Offerings

	*The General Dynamics Itronix icareServices Program ensures the lowest overall total cost of ownership* Our objective is to engage with our clients in a partnership for success. We strive to understand their business and technical goals, so that we can help them achieve their desired outcome by utilizing our products, people and experience. The benefit to our clients is found in managing and controlling assets beyond deployment, decreasing system maintenance costs, and improving end-user productivity. When combined with GD-Itronix hardware platforms, the icareServices Programs represent the most comprehensive integrated solutions in the industry. The icareServices Program is based on the concept of Total Cost of Ownership (TCO). Every service we offer is designed to increase end user productivity for the lowest total cost. *The icareServices Program provides the lowest TCO by:* Decreasing system maintenance costs Improving end-user productivity Improving system management efficiency Managing & controlling IT assets
Setting The Standards

	A comprehensive approach to service sets GD-Itronix apart. It starts long before the actual installation takes place and continues long afterward, extending all the way from the front lines to the back office. The objective of our approach is to support and maximize the value of your mobile computing investment. We offer solutions throughout the project lifecycle including System Integration services, Wireless and Software solutions along with Asset Maximization services after your systems is installed. If you would like additional information please contact your GD-Itronix Sales person, certified GD-Itronix Business Partner, or visit our Client Care Center page. Services Expertise:: GD-Itronix stands alone in its breadth of experience with mobile computing solution support. We offer consulting services to help clients cost justify and define a project’s scope, PMP certified project management to guide deployments and coordinate 3rd party solution integration, along with training staff and programs to facilitate full system implementations. We tailor service solutions for each unique client requirement ensuring all project milestones accomplished as designed. (Click here to go to the icareServices presentation)
SYSTEM INTEGRATION SERVICES

	Long before the actual installation, GD-Itronix Consulting Services can help define and justify your mobile computing solution. Take advantage of our years of experience with scores of mobile computing deployments. Our experts can design and develop your system, model the best configuration for your business, and help you select the best wireless network. GD-Itronix handles the nuts and bolts so you don't have to. Our PMP-certified Project Management staff can prepare a detailed schedule, plan and oversee equipment deployment, and help set up service through your wireless provider. GD-Itronix project management coordination will bring your project in on time and on budget. When its time for system deployment, GD-Itronix can design the right vehicle installation solution and coordinate all field installation resources. Our network of 3rd party Vehicle Equipment Installation vendors is second to none. Today’s wireless computing solutions can mean combining a variety of 3rd party components into an integrated system. Our Staging & Configuration capabilities can help you accomplish this by providing anything from a simple company asset tag, to integrated 3rd party component kitting. As GD-Itronix field personnel install and manage deployments, our Training staff can provide your end users with hands-on, or computer-based training based on a curriculum developed specifically for your application. Our fast-track training is both thorough and efficient. For Business Partners and end clients whose systems require the highest level of end user productivity GD-Itronix offers our industry recognized One Call Resolution Center (OCRC) Help Desk services. Our OCRC staff provides 7X24X365 call center support for all hardware, software, business operations and wireless technology needs. We will guarantee the highest level of first call resolution in the industry ensuring maximum end user productivity. When combined with our asset maximization services we can help you focus on your business and not the system behind it.
Wireless & Software Solutions

	The icareFFA platform can provide the most efficient means of developing mobile applications and integrating them into back office systems. GD-Itronix will work with you to design, develop and effectively implement your software solution to be sure it serves present and future requirements. Our Mobility XE solution ensures mobile workforce systems achieve their highest level of performance. Mobility XE provides for best bandwidth routing of applications and data over wireless networks, session persistence of data communication traffic, and policy management functionality ensuring the lowest wireless communication cost Wireless Solutions GD-Itronix offers Wireless Carrier Service Activation to clients ensuring all wireless account services are established and wireless hardware commissioned, so end users hit the ground running with their mobile computing solution. We offer Wireless Consulting Services directly and through our strategic alliance partners providing a wide array of support for all wireless network needs.
Asset Maximization Services

	General Dynamics Itronix’ product warranties and warranty service plans are the most comprehensive in the industry. Their coverage ensures maximum end user productivity at the lowest overall cost, guaranteed. Our award winning standard and no-fault service options provide for battery replacement, normal wear and tear damage coverage, 24-hour hot swap, an assigned Client Services Account Manager, extensive hardware performance reporting and engineering change order (ECO) integration. Over 80% of all GD-Itronix’ clients elect to integrate at least one of these programs into their system support strategy. Let us help you ensure the highest level of end user productivity at the lowest overall cost. Click one of the links in the upper right corner of this page for detailed information on each of these programs.