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 General Dynamics Itronix Corporation WARRANTY/SERVICES |
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What makes General Dynamics Itronix icareServices so unique is the commitment we have to partnering with our customers. A prime result of this commitment is the recognition GD-Itronix has received from Sears.
Started more than 20 years ago, the Partners in Progress program recognizes suppliers that make significant contributions to the growth of Sears businesses and the creation of new ways to better serve Sears customers. Itronix has received this PIP award for the 6th time. The winners are selected from nominations submitted by Sears' employees who purchase goods and services for the company.
That's the GD-Itronix difference...and what makes icareServices a world class program from a world class company.
Please click warranty graph image above to see a larger view complete with footnotes.
The icareServices Program ensures the lowest overall total cost of ownership
Our objective is to engage with our clients in a partnership for success. We strive to understand their business and technical goals, so that we can help them achieve their desired outcome by utilizing our products, people and experience.
The benefit to our clients is found in managing and controlling assets beyond deployment, decreasing system maintenance costs, and improving end-user productivity. When combined with GD-Itronix hardware platforms, the icareServices Programs represent the most comprehensive integrated solutions in the industry.
The icareServices Program is based on the concept of Total Cost of Ownership (TCO). Every service we offer is designed to increase end user productivity for the lowest total cost.
The icareServices Program provides the lowest TCO by:
- Decreasing system maintenance costs
- Improving end-user productivity
- Improving system management efficiency
- Managing & controlling IT assets
Setting the Standard
A comprehensive approach to service sets GD-Itronix apart. It starts long before the actual installation takes place and continues long afterward, extending all the way from the front lines to the back office. The objective of our approach is to support and maximize the value of your mobile computing investment. We offer solutions throughout the project lifecycle including System Integration services, Wireless and Software solutions along with Asset Maximization services after your systems is installed.
Our standard and no-fault service options provide for battery replacement, normal wear and tear damage coverage, 24 hour hot swap, an assigned Client Services Account Manager, extensive hardware performance reporting and engineering change order (ECO) integration. Over 80% of all GD-Itronix’ clients elect to integrate at least one of these programs into their system support strategy. Let us help you ensure the highest level of end user productivity at the lowest overall cost. Click the appropriate link for detailed information on these programs: Click the appropriate link for detailed information on these programs:
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